Wednesday, November 25, 2009
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4:28 PM
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I have owned it two months. Great picture. However after a few weeks I noticed a bright green dot that would appear. Not large but very bright and it flickers, sort of like saying, look at me, look at me! Extremely distracting because the rest of the picture is perfect. I thought, no problem, I have a one year warranty so maybe I should wait to see if it goes away. It did not, just got worse. So I called Samsung and worked my way through the menu system. After I explained the problem, the sympathetic person assured me that this would be repaired, but then transferred me to another person to whom I had to explain everything again. So these people told me that they would contact my local Samsung repair center and that I would get a call from the service center to set up a time for the repair. But the next day I received two calls, one from Samsung technical service, and one for AT&T technical services or something like that. After being on the phone with AT&T for 40 minutes they explained that a few bad pixels are considered normal and Samsung would not repair the TV. But they are VERY sorry. I waited a few weeks while the dot got brighter and then called Samsung again. Oh, they just didn't understand why this was not repaired and I made them repeat to me that I would NOT get a call from AT&T or some other third party. Oh no, they were going to contact the my local repair facility personally and get the TV fixed immediately. I could expect a call the next day. Well, do I need to tell you who really called? Yes AT&T and Samsung technical department. AT&T asked me to tell them what the problem was, and I told him he was looking at my information on his computer screen and I didn't feel like taking another 40 minutes to explain it again. So after a few minutes he transferred me to the ECR department. (EXECUTIVE Customer bla, bla, bla Dept.)The Executive part is suppose to be impressing you. Now he is sympathetic and assures me that it will be repaired, yes it will, absolutely! I made him say it ten different ways, yes it will be fixed, BUT then he said, Samsung does have a pixel policy. Really! I never agreed to any special policy regarding bad pixels. I only know that I have a defective TV and a one year warranty. Well for now that is where it stands. All I am saying is be very cautious when buying a flat screen and look for a zero defect warranty and a long return policy so you can do an exchange or refund. Good Luck Get more detail about Samsung PN50B450 50-Inch 720p Plasma HDTV.
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